Is support provided?
Absolutely! We provide support for all of our themes. Support is provided via a ticket system from the members area, where we aim to respond to all support tickets within 24 hours. As support is provided directly by the theme developers
What is live support?
Live support is included with all purchases and is available via either live chat or callback. Where a ticket can't be resolved in-ticket, the issue will be escalated to live support with one of our developers.
What happens when my license expires?
If you purchase an annual license, you'll have access to support and updates for 1 year. After that time if you'd like to continue to receive updates and access to support you can simply renew your license. If you choose not to renew your license, no problem, you can continue to use any theme versions you've already downloaded forever.
What is Item Support
Updates to ensure the item works as described and is protected against major security concerns.Technical questions about the item's built-in features, functionality and third party plugins.Help with included third party assets (e.g. image sliders, contact forms)
How do I purchase an item?
If you’re after only one item, simply choose the ‘Buy Now’ option on the item page. This will take you directly to Checkout.If you want several items, use the ‘Add to Cart’ button and then choose ‘Keep Browsing’ to continue shopping or ‘Checkout’ to finalise your purchase. You can go back to your cart at any time by clicking on the shopping cart icon at the top right side of the page.At Checkout, we’ll ask you for some account information before completing your purchase:
How To Download Your Items
Item(s) should be downloaded immediately after purchasing. Even if you miss, an E-mail will be sent to you after purchase containing Downloadable links.
What payment methods do you accept?
We Accept all Debit & Credit Cards and PayPal.